Terms of Service

Welcome to Gangasilver.com (“Website”, “we”, “our”, “us”). These Terms of Service govern your access to and use of our website and services. By accessing or purchasing from Gangasilver.com, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years of age, or

  • You are using the website under the supervision of a parent or legal guardian.

2. Products & Services

  • We specialize in silver jewellery products.

  • All product images are for illustration purposes. Actual product color, finish, or texture may slightly vary due to lighting or screen settings.

  • Product availability and pricing are subject to change without prior notice.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.

  • Prices are inclusive/exclusive of applicable taxes as displayed at checkout.

  • Payments are processed securely via authorized third-party payment gateways.

  • We reserve the right to cancel orders due to pricing errors, payment failures, or suspected fraud.

4. Orders & Acceptance

  • Placing an order does not guarantee acceptance.

  • An order is considered accepted only after payment confirmation and order processing.

  • We reserve the right to cancel or limit quantities at our discretion.

5. Shipping & Delivery

  • Estimated delivery timelines are mentioned on the website and may vary based on location.

  • Delivery delays caused by courier partners, natural events, or government restrictions are beyond our control.

  • Risk of loss passes to the customer upon successful delivery.

6. Returns, Refunds & Exchanges

  • Returns or exchanges are subject to our Return & Refund Policy displayed on the website.

  • Personalized or custom-made jewellery items may not be eligible for return or refund.

  • Items must be unused, unworn, and in original packaging for eligibility.

7. Jewellery Care & Usage

  • Silver jewellery may naturally oxidize over time.

  • Damage caused by improper use, exposure to chemicals, perfumes, or mishandling is not covered under returns or refunds.

  • We recommend proper storage and care as advised.

8. Intellectual Property

  • All content on Gangasilver.com including logos, images, designs, text, and graphics is the intellectual property of Gangasilver.com.

  • Unauthorized copying, reproduction, or commercial use is strictly prohibited.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Provide false or misleading information

  • Attempt to disrupt website security or functionality

  • Infringe on intellectual property rights

Violation may result in account suspension or legal action.

10. Limitation of Liability

Gangasilver.com shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Losses arising from misuse of products

  • Delays or service interruptions beyond our control

Our maximum liability shall not exceed the amount paid for the product.

11. Third-Party Services

We may use third-party service providers (payment, logistics, analytics).
We are not responsible for their independent actions or policies.

12. Privacy

Your use of the website is also governed by our Privacy Policy, which outlines how your data is collected and used.

13. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted under the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in India.

14. Changes to Terms

We reserve the right to modify these Terms at any time.
Changes will be effective immediately upon posting on the website.

15. Contact Information

For any questions regarding these Terms, please contact us:

📧 Email: support@gangasilver.com
🌐 Website: https://www.gangasilver.com

By continuing to use Gangasilver.com, you acknowledge that you have read, understood, and agreed to these Terms of Service.